So, call the contact center one of the country’s largest banks – the Bank – is now possible through the Internet using the Bank’s mobile application to smartphone.
After a version update mobile Bank “b & n online 2.0” – it has the function of online call via the Internet in support of the Bank. Thus, customers can at any time free of charge to contact the Bin. The call is not chargeable via the mobile carrier and via the Internet channel. And to ask questions of the employee of the Bank from anywhere in the world where you have access to the Network. The operator responded to online calls as quickly as possible, the Bank allocated a separate line.
“Good taste is the Bank has a customer support chat inside the app and in social networks, – said the chief editor of the portal of the Future Banking Igor Kostylev. It is very convenient for those who are not used to “hang” on the phone, and in General loves to print, what to say. For those who still like to talk, some banks implement a button that allows to call the operator through the Internet by using embedded service or messenger. This is especially useful when you want to solve the issue with the Bank, while roaming, where telephone communication is expensive, but the hotel has Wi-Fi”.
According to experts, mobile banking applications today offer a wide variety of functions. Among them, for example, subscription accounts – utility services, fines, tax payments, etc. While the client never need to check the amount and where-that them to contribute – simply click “Pay” under an already generated invoice.
“Earlier in our mobile Bank implemented a round-the-clock connection with the Bank’s consultants via live chat, like the head of mobile services Department of the Bank Alexey Korsakov. Calls over the Internet following a complete stage in the development of multi-channel communications with customers through remote channels of service.”
With the help of online calls, explained in the Bank, the client will receive the same information through the usual channels of communication with the Bank. The client will provide expert advice on all these important issues. For example, clicking on the call button in the contact section of the Bank, it can contact your operator for specific information on their accounts, cards and various products and services. To make online call to PJSC “Bank” can users with iOS and Android, only need to update the application “b & n online 2.0” to the latest version.
We will remind, recently the service “b & n online 2.0” was considered the most convenient and functional Internet Bank according to the results of research conducted by the company at UsabilityLab. The main criteria for evaluation of Internet banks and 15 largest credit institutions of the country were the functionality, usability and accessibility for people with disabilities. According to the results of the activities within these important for clients of indicators of the Internet Bank of the Bank and became the overall rating. “Not to have a mobile service for the Bank now is not to have customers. According to the statistics of developed banks to a third of their customers now use only a mobile app, and more than half – an app and online banking together. Banks render their services in various instant messengers that can also be useful part of the customer – sums Igor Kostylev.